Shipping & Delivery - True Botanicals

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Offers

Receive a complimentary travel-size Renew Nourishing Cleanser with orders of $250 or more.\ \ Receive a complimentary travel-size Renew Nourishing Cleanser with orders of $250 or more.\ \ Unlock Now

Sign up for texts and get a gift with your next order, exclusive offers, and first access to sales.\ \ Sign up for texts and get a gift with your next order, exclusive offers, and first access to sales.\ \ SIGN UP

Free Cleansing Balm deluxe mini with your first subscription order!\ \ Free Cleansing Balm deluxe mini with your first subscription order!\ \ Shop Now

Free travel-size Renew Cleanser on orders $250+

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Shipping & Delivery

FAQs

What are your shipping options?

Domestic Shipping:

Free standard shipping on orders over $45 (3–6 business days).
$15 standard shipping for orders under $45 (3–6 business days).
$29 express shipping (1–2 business days).

International Shipping:

Canada:

Free standard shipping on orders over $150 (8–14 business days).
$32 CAD standard shipping for orders under $150 (8–14 business days).
$42 CAD express shipping (5–7 business days).

Australia:

Free express shipping on orders over $150 (8–14 business days).
$50 AUD express shipping (7–10 business days).

United Kingdom:

Free standard shipping on orders over $150 (8–14 business days).
£12 GBP standard shipping for orders under $150 (8–14 business days).
£27 GBPexpress shipping (5–7 business days).

EU Countries:

Free standard shipping on orders over $150 (8–14 business days).
22€ EUR standard shipping for orders under $150 (8–14 business days).
€32 EURexpress shipping (7–10 business days).

All Other Countries:

Free express shipping on orders over $150 (8–14 business days).
$35 USD express shipping (5–7 business days).

*Our shipping estimates do not include warehouse processing time. We estimate processing can take 24-48 hours. We do not process orders over the weekends*

How can I change my shipping address?

You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or select your default shipping address from the Subscription Management page.

A NOTE ABOUT CUSTOMS FEES:

Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.

WHERE DO YOU SHIP?

Australia
Belgium
Cambodia
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong and Taiwan
Iceland
Israel
Luxembourg
Maldives
Mauritius
Netherlands
New Caledonia
New Zealand
Portugal
Singapore*
Sweden
Switzerland
UAE
United Kingdom
United States
Austria
Bolivia
Brunei
Colombia
Ireland
Japan
Jersey
Norway
South Africa
South Korea
Thailand
United Arab Emirates

MORE QUESTIONS?

Whether you're seeking skincare advice, need help tracking an order, or just have a quick question, the True Team is here to help—every step of the way. Email us at hello@truebotanicals.com.

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