Rewards - True Botanicals

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Receive a complimentary travel-size Renew Nourishing Cleanser with orders of $250 or more.\ \ Receive a complimentary travel-size Renew Nourishing Cleanser with orders of $250 or more.\ \ Unlock Now

Sign up for texts and get a gift with your next order, exclusive offers, and first access to sales.\ \ Sign up for texts and get a gift with your next order, exclusive offers, and first access to sales.\ \ SIGN UP

Free Cleansing Balm deluxe mini with your first subscription order!\ \ Free Cleansing Balm deluxe mini with your first subscription order!\ \ Shop Now

Free travel-size Renew Cleanser on orders $250+

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Join for True Rewards

This shopping experience rewards you for committing to your skincare ritual. More gifts, more perks, more glow!

START YOUR MEMBERSHIP

How it Works

Create an account and earn 100 points.

EARN

Earn points with every purchase, referral,  and more.

ENJOY

Redeem points for money off.

Unlock Perks with Every Tier

circle icon: tier rank 1

Skinimalist

Complimentary Entry

1 Point per $1 Spent

10% Off on You Birthday

Free Shipping on U.S. Orders $45+

Free 30 Day Return

flower icon: tier rank 2

Skinthusiast

Spend $450 annually

1.25X Points Per $1 Spent

15% Off on Your Birthday

275 Points Upon Entry

Free Shipping on U.S. Orders $45+

Free 30 Day Return

flower ribbon icon: tier rank 3

Skintellectual

Spend $750 annually

1.5X Points Per $1 Spent

15% Off on Your Birthday

400 Points Upon Entry

Early Access to New Launches

CX Prioritization

Free Shipping on U.S. Orders $45+

Free 45 Day Return

The Benefits Are Endless

Free Shipping over $45

Complimentary free shipping on U.S. orders exceeding $45.

Points for Every Dollar Spent

Earn points on every order! You'll also earn points when you reach milestones in your skincare journey.

Birthday Discount

You’re skin is just as special as you are. Save up to 15% on your special day.

Free 30 day Returns

All members are guaranteed up to 30 days to make a return for free.

Start Earning Points Now

100 points

Create an account

150 points

Leave a review

200 points

Add photo to review

1 point for every $1 spent

Make a purchase

50 points

50 Points

1 point per $1

Upload a Receipt

50 points

Followed on TikTok

50 Points

10% off

Skinimalist Birthday reward

15% off

Skinthusiast Birthday reward

15% off

Skintellectual Birthday reward

Subscribers Earn More

Bonus 250 points

On your first subscription order

Free Gift

On your first two subscription orders

Add-Ons

10% Off One-Time Add-Ons

LEARN MORE

How to Use Your Points

Reward yourself for committing to your skincare ritual. Redeem points for $$ off your next purchase.

Redeem Points for $$ Off

For every 500 points, redeem $10 off.

Reward yourself for committing to your skincare ritual. Redeem points for $$ off your next purchase.

$10 OFF

500 Points

$20 OFF

1000 Points

$40 OFF

2000 Points

$60 OFF

3000 points

Redeem my points

REFER A FRIEND

GIVE $10 OFF, GET $20 OFF

Give your friends $10 off their first order of $50, and get $20 off for each successful referral.

FAQs

Points & Redemption

Do my points expire? +

Shop til you drop. Your points never expire!

How do I earn points? +

Earning points through our loyalty program is easy! We offer points for a variety of actions ranging from following us on social media to subscribing to a product. Additionally, you will receive at least one point for every dollar spent with us! For more information on how to get points checkout How to Earn Points.

Do my points have any cash value? +

Yes! Users have the option to use their points for cash value. You will receive $10 off for every 500 points you earn!

I referred a friend but I haven’t received an award. Why? +

There could be a few reasons why you may not have received your referral award just yet:

Your friend did not click on the referral link
- Your friend’s purchase did not reach the spending minimum
- Your friend’s referral is being reviewed by our escalation team for fraud prevention measures
How do I view my point balance? +

To view your loyalty points, log into your account → " My Account" → " Loyalty Points”. There you will see all of the points you have gained along with any gifts / cash off you are able to redeem.

How do I redeem my points? +

You have the option to redeem your points for cash value (500 points = $10 off). To redeem your points for $$ off your purchase, please log in to your account and select the desired reward at checkout. Please note that points cannot be redeemed for upcoming subscription orders.

Can I use my points and a promo code? +

Unfortunately you cannot use points and a promo code together at this time.

If I return items that I earned points for, do I get to keep the points? +

We understand some purchases may not be the right fit. If you return an item, the points you earned with your purchase will be deducted from your points balance. If the purchase upgraded you into the next tier threshold, your tier will be adjusted down when your points are deducted from your balance.

Is there a limit to the number of points I can earn? +

The limit does not exist! We currently do not cap the amount of points that a user can earn.

Is there a limit to how many product reviews I can earn points for? +

There’s no limit on product reviews! The more you review your favorite products, the more points you earn. Look out for your order review email to get started.

Can I share points with another member? +

Unfortunately, you cannot share points with another member at this time. However, you can still use your points to make a purchase for someone else, making it a thoughtful way to treat a friend!

If I cancel an order after redeeming a reward, can my points be returned? +

If your purchase is refunded before your reward order is shipped, your points will be automatically returned to your account in 1-2 days. If your order is canceled and no refund is provided, your points will not automatically return to your account. If you don’t see your points returned after this time period please reach out to trueteam@truebotanicals.com.

How does gifting work for my subscriptions? +

As a valued subscriber, you’ll receive a free gift with your first and second subscription orders.

Account

What is True Beauties™ Rewards? +

The True Beauties™ Loyalty program allows you to earn points with every purchase you make online and in stores, plus your membership unlocks exclusive rewards, perks and promotions with every tier upgrade. No minimum purchase, no commitments, no downside. Truly beautiful skin is just one click away.

Is it free to join? +

Yes! The True Beauties Rewards program is available to everyone—click here to get started.

Where can I report a problem or ask questions about my status, points, or account? +

Please reach out to trueteam@truebotanicals.com for any assistance.

Does my True Beauties Rewards membership expire? +

Your points and membership never expires!

Can my True Beauties Rewards membership be terminated? +

Yes, please reach out to trueteam@truebotanicals.com to be unenrolled.

What happens if I leave and decide to join again? +

Just contact us, and we'll be happy to re-enroll you. Please note: Unfortunately, we cannot reinstate any points or membership status earned before cancellation.

Receipt Scanning

Can I earn points for buying True Botanicals in a retailer store? +

Yes, we offer points for every dollar spent at select retailers. We accept receipts from Nordstrom, Erewhon, Amazon, Cult Beauty, The Detox Market, and Credo Beauty. We will honor purchases made in the last 30 days based on the receipt’s purchase date.

How do I submit retailer store receipts for reward points? +

Upload a legible receipt above and our team will get back to you in 72 hours (Monday - Friday) via email. You’ll receive an automated email when your receipt is approved (or an email with additional questions.)

How long do I have to earn points after a retail purchase? +

We will honor retail purchases made in the last 30 days based on the purchase date displayed on the receipt.

Can I remove personal information from my retail store receipt before uploading? +

Yes you can remove any private information. We require store details, purchase date, item details, and timestamp to be displayed to label a receipt as legible.

How long is the receipt review process? +

Expect the review process to last up to 72 hours on weekdays. Haven’t heard from us? Send a note to our team at trueteam@truebotanicals.com.

Can I upload my credit card statement instead of a receipt? +

Unfortunately, we need an itemized receipt from the store to issue points.

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